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Increase operational efficiency & reduce complexity with Salesforce Managed Services

Streamline business processes, increase productivity and agility without impacting the quality of services for your Salesforce stakeholders.

Are these some of the challenges you face?

Complex Salesforce org which has become difficult to maintain

High cost of
maintenance

Frequent errors during production deployments

Challenges in keeping pace with Salesforce’s evolution

Resource churn leading to loss of knowledge of your Salesforce org

Long lead times to respond to stakeholder requests

Unsure if you are following best practices

Not only is your business evolving in a dynamic business environment, Salesforce is moving at Lightning speed with new releases, product acquisitions, and new products being rolled out.! We understand that staying on top of things can be challenging for in-house Salesforce teams without the depth and width of exposure and experience that consulting partners like us are fortunate to have.

Who is Salesforce Managed Services for?

You need Managed Services for your organization if you have the following challenges.

1.

Your Salesforce org is complex ( and perhaps unwieldy) but needs constant maintenance and enhancements.

3.

Your current vendor doesn’t have a diverse and future-ready Salesforce talent pool available to supplement your team to meet the expectations of stakeholders.

5.

The Lead time required to develop and deploy new enhancements is too long and stakeholders are unhappy with the speed at which work gets done.

2.

You find it difficult to drive real innovation and value out of Salesforce.

4.

You are finding it hard to get real value for money services for Salesforce – the good partners are expensive and the ones offering low cost services lack the expertise and experience.

1.

Your Salesforce org is complex ( and perhaps unwieldy) but needs constant maintenance and enhancements.

2.

You find it difficult to drive real innovation and value out of Salesforce.

3.

Your current vendor doesn’t have a diverse and future-ready Salesforce talent pool available to supplement your team to meet the expectations of stakeholders.

4.

You are finding it hard to get real value for money services for Salesforce – the good partners are expensive and the ones offering low cost services lack the expertise and experience.

5.

The Lead time required to develop and deploy new enhancements is too long and stakeholders are unhappy with the speed at which work gets done.

What is the Scope of Salesforce Managed Services and Support Packages?

Production Support

Despite the successful implementation of Salesforce in your organization, like most
companies you may need constant support for handling minor changes and bugs.

Whether you have just implemented Salesforce or have been using it for some time, we
offer skilled Technical and Administrative Support to take care of support tickets in an
efficient and cost-effective manner.

Development Support

We understand every business is unique and most businesses are evolving constantly.
Like most organizations, you need to customize Salesforce to adapt to evolving
business needs. Lister offers a range of Salesforce development services for your
specific business requirements.

Lister brings over a decade of experience in providing the full range of Technical Services
to customers as a Managed Service offering. We are a one-stop-shop for all our Customer
needs around Salesforce.

Scope of Salesforce org Support
  • Configuration and Customization using declarative tools
  • Development – Apex, Visualforce, Lightning components and LWC
  • Data management services
  • Managing the Dev – Test – Deploy cycles
  • Custom mobile and web applications on Force.com
  • Integration of multiple data sources and services
  • API development for Salesforce integration

Value-Added Services

In addition to the Salesforce support and development services, Lister offers additional
value-added services for your new or existing Salesforce instance to help you get the most
out of your Salesforce org.

  • Periodic Salesforce health check to ensure effective governance and adoption of the Salesforce platform. Validating risks of breaching Salesforce governor limits and recommending suitable actions to ensure that the org remains scalable.
  • Access to our Centre of Excellence consisting of Subject Matter Experts from different areas to create a governing body to ensure you have the benefit of best practices.
  • Setting up Customer Success Services to establish lean processes, driving innovation and value addition to support, maintain, and monitor your Salesforce org

How does our Salesforce Managed Services work?

We employ a unique service-driven model to drive Salesforce success at your organization. Our model offers a set of services for process excellence, ongoing application improvement and end-to-end process management aligned with both short-term needs and long-term strategic goals.

Transition

Knowledge Transfer

We conduct Knowledge sharing sessions to understand your business, functional processes, and Salesforce org as well as Integrations with other systems. We also understand your current Salesforce Dev – Test and Deployment processes, tools, and standards.

Resources Mobilisation and Onboarding

Identify the right team and onboard them. We carefully select the Salesforce team composition in alignment with the context of the engagement and nature of work.

Stability

Setting up Baseline Measures

Standard Analyse your current state of support and establish baseline metrics for productivity, quality, time to market, etc.

Establish Metrics & SLAs

Setup specific metrics and SLAs for all aspects of Production and Development support.

Process Maturity

Understand and evaluate current processes and ensure we align as well as implement best practices with respect to processes..

Maturity

Optimization

Optimize people, processes and tools to enable efficient and effective use of Services

Continues Improvement

We believe in Kaizen or continuous improvement and always strive to do more as we deepen our engagement with our customers

Value Addition & Innovation

Drive continuous Salesforce innovation and improvement to help you as a company do more with Salesforce.

““We have worked with multiple Developers and SF Admins of the Lister group over the course of 3 years on multiple SFDC implementations and have always had very positive experiences. The Lister team showed always great engagement and dedication to our projects – whether they were related to Marketo integration, CPQ or custom developments on SF- and were flexible with time zones and requirements.””

GTM Stack Director
Tricentis

Client Speak

““We have worked with multiple Developers and SF Admins of the Lister group over the course of 3 years on multiple SFDC implementations and have always had very positive experiences. The Lister team showed always great engagement and dedication to our projects – whether they were related to Marketo integration, CPQ or custom developments on SF- and were flexible with time zones and requirements.””

GTM Stack Director
Tricentis

Client Speak

Why choose Lister as a single vendor for Managed Services and Support Packages?

We offer Salesforce product and development support to transform your sales, marketing, and customer service processes.

12+ years
of experience in Salesforce Ecosystem
70+ strong team
members with in-depth knowledge and expertise
3 level engagement
Strategic, Operational and Tactical
2 weeks lead time
to deploy resources on critical Salesforce projects
Measurable KPIs
for continuous Salesforce performance improvement
Best Practices and Processes
for Salesforce management and governance.

Let’s discuss your Salesforce needs

Find out how we can help you unleash the full potential of Salesforce.